Frequently Asked Questions
I hope the information below will be enough to answer any questions you may have. If you have further questions please feel free to pick up the phone and give me a call.
How do I make an appointment?
The easiest way is to call me on 0664 750 10099. On the phone I can easily answer any additional questions or concerns that you may have. Please leave a short message if I happen to be with another client and am unable to take your call and I will call you back as soon as I can. Alternatively you can email me at firstname.lastname@example.org or any one of my other email addresses. When emailing me it helps to leave a contact phone number too.
How much will it cost?
A standard 45 minute appointment costs €70. A 30 minute session costs €45. A standard initial assessment and treatment lasts 60 minutes and costs €85. With an appropriate doctors referral you can claim back between 30% to 80% of the cost. I am also able to do home visits depending on your location in Vienna, the cost of which begins at €30 (for the 3rd district) in addition to your chosen appointment duration with a minimum appointment length of 45 minutes.
When can I make an appointment?
My regular work times in the practice are: ( During these times it may be difficult for me to take phone calls so please leave a message when you call)
Monday 8am - 7pm
Tuesday 12pm - 4pm
Wednesday 10.30am - 2pm
Thursday 8am - 8pm
Friday is my home visit and admin day and weekends are for time with my family.
Do I need a referral?
For the treatment of an injury or illness in Austria it is a legal requirement to have a doctor’s referral before receiving physiotherapy. You do not need a referral however if the treatment is for preventative purposes or a simple massage.
Do I need a pre approval stamp / 'Bewilligung' stamp from my insurance before starting Physiotherapy?
No, If you are insured with one of the Austrian run insurance groups e.g. the WGKK you no longer need to have the referral pre-approved/stamped by a doctor from your insurance agency before beginning physiotherapy. As long as you get the stamp before claiming, if approved, all treatments starting from the date on the referral will be covered up to the total depending on your cover. With private insurance you do not normally need pre approval from your insurance provider.
How do I get a 'Bewilligung' stamp from one of the Austrian insurance providers?
The easiest way to get your stamp is to email a copy of your referral into your insurer with the title 'Für Chefärtzliche Bewilligung' in your email. In one to two weeks time you will normally receive a stamped copy back in the mail. You will need both copies when claiming. Alternatively you can get the stamp if you go in in person.
What should my physiotherapy referral have written on it?
Not all doctors will know what they should write on your referral so it is often best to be prepared for this. The referral should have Physiotherapy written on it along with what type of treatment, the number of treatments, and duration of treatments. e.g. Physiotherapy, 10x Heilgymnastic for 45 minutes plus 10x Massage for 15 Minutes. This is the most common prescription and will allow us the greatest amount of flexibility when it comes to exercise prescription, education and hands on techniques. It also ensures that you maximise the amount you will get back from your insurer. Most Austrian insurance providers will not reimburse you for treatments such as ultrasound, mud packs, electrical stimulation etc.
What should I bring to my appointment?
A copy of your referral, X-rays (if you have them), relevant medical letters, a pair of shorts (for lower limb problems), a sports bra (for back and shoulder problems), and a towel/single sheet would also help us to save energy when it comes to washing towels after each session. Towels and exercise clothing can be left at the practice in a plastic bag in our patient wardrobe so that you do not have to bring them with you every time.
How long are waiting times?
To ensure prompt appointment times please be aware that the last 5 minutes of each session is used administrative duties such as booking of appointments, payment, writing of doctors notes if required, completion of medical notes etc. As a result you should normally expect to be seen within 5 minutes of your scheduled appointment.
How can I pay?
Please bring along cash for payment. There is a cash machine 100 meters from our practice inside of the main entrance to the music university just next to the stairs. Printed invoices for your insurance are provided after each session.
Can you bill my medical insurer directly?
I am unable to bill Austrian state insurance providers directly. Direct billing through foreign insurance companies is however possible. Your insurance provider will need to contact me in advance to make arrangements however.
Will I be charged for my appointment if I fail to attend or cancel an appointment?
Appointments cancelled or changed inside of 24 hours will be charged in full. Monday appointments need to be cancelled on the previous Friday to avoid charges. The reality is that appointment cancellations and changes are a regular daily occurrence due to our busy lives. So that I have a reasonable chance to efficiently schedule my day and reallocate an appointment space to someone else, appointments cancelled or changed within 24 hours of a planned appointment will be considered consumed and will normally result in the full fee being charged as normal.